Every time I read this quote from Patrick Lencioni every cell in my body wants to stand up and cheer!
“I am convinced that once organizational health is properly understood and placed into the right context it will surpass all other disciplines in business as the greatest opportunity for improvement and competitive advantage. Really.”
I can tell you true stories for hours that emphasize why the truth in that quote sparks such passion! Here’s one of them…
John was offered a position with another company. He accepted the position, signed a new lease and relocated to take the job.
In his first week, some of his new co-workers take him out to eat. Before the meal ends they tell him that they need to warn him about one particular person that he will work closely with. They go on to share that anyone who has ever been hired in a position similar to his, has consistently been bullied out of the organization by this person.
A few days later John has lunch with someone in the community that he has known for a few years, but does not know well. This man advises John that he should not trust ANYONE in the organization that he is now employed with.
There are two ingredients in successful organizations: Smart & Healthy.
It is almost impossible to build a competitive advantage
based on knowledge because it is too easy to copy.
Very few organizations are healthy enough to tap into the knowledge that is there.
~ Patrick Lencioni
The truth in this quote is so powerful that I can’t stop thinking about it.
How many organizations do you know that are desperately seeking solutions and yet continually ignore the wisdom of their customers, their employees and the opportunities within their own culture?
A brilliant woman that has been actively serving her community for years – is well known and highly regarded. In spite of that, she will occasionally admit that she struggles with imposter syndrome.
Another woman has chosen to share many of her golden years volunteering in several political roles. She is quick to emphasize how little she knew about politics when she got involved, and how much more she has to learn. In spite of all she doesn’t know, she is often surprised when people all across her state know her name and are recognizing her knowledge and contributions.
Here’s what both ladies don’t realize:
Bridge Builders listen to the perspectives of others, instead of fearing their knowledge, experiences and convictions.
With vision, respect and wisdom they connect:
- Front lines and executives
- Teams across silos
- Customers and the organizations that serve them
I recently spoke to a group of people and shared information that challenged their thinking and their behavior. Afterwards several people approached with questions and comments.
One woman had received the message and wanted help in taking the next step.
Another woman expressed her gratitude for the message. She admitted that she had always struggled in one particular area – but until today, she hadn’t realized it. Now she was actively processing the new information and beginning to visualize what a change in her behavior would look like.
Then a man stepped forward that was actively rejecting the message.