Bridge Builders listen to the perspectives of others, instead of fearing their knowledge, experiences and convictions.
With vision, respect and wisdom they connect:
- Front lines and executives
- Teams across silos
- Customers and the organizations that serve them
I recently went into a store to pick up an order for someone else. When I arrived, I asked for the supervisor of that department by name. She was gone for the day, so a teenager tried to assist me and I proceeded to ask for the order by name and then by description.
The teen was was unaware of the order and asked her two coworkers for help. (Both of them were in their late 50’s.)
Her coworkers just shrugged, said they didn’t know anything and walked away.
So the teenager looked everywhere she could think of, and then asked one of her coworkers for help again.
The elder woman snapped at her and walked away again.
I recently spoke to a group of people and shared information that challenged their thinking and their behavior. Afterwards several people approached with questions and comments.
One woman had received the message and wanted help in taking the next step.
Another woman expressed her gratitude for the message. She admitted that she had always struggled in one particular area – but until today, she hadn’t realized it. Now she was actively processing the new information and beginning to visualize what a change in her behavior would look like.
Then a man stepped forward that was actively rejecting the message.
Once upon a time I worked for a charismatic leader with a serious set of skills. Someone I learned from constantly and deeply admired …
- Until I caught him in a lie.
- And then a second one.
- A third one.
- A fourth one.
- And finally a fifth one.
The crazy part was – I wasn’t hunting for lies. I literally kept tripping into them – all five in a very short amount of time after years of working together.
When I confronted for the last time. He said, “I don’t know how you keep finding these things out.” No denial. No excuses. No apology.
A short time later – I “fired him” by turning in my notice.
Titled leaders and employees can all be tempted to overlook honesty because of skill.