I recently visited a high school that has invested years teaching their students to be activists.
While that effort alone is impressive. The uncommon skill they are teaching, and modeling for the students is even more so.
Through instruction and experience, their students are learning that a healthy culture is a balanced culture. And that in a balanced culture it is possible to think critically and to be compassionate.
They are learning how to shine a bright light on truth with data and personal experiences. …While getting involved with, and loving people that have made choices they disagree with.
They are engaging people and growing their cause because of their unique approach. And the impact they are having on the students, families and the community is beyond impressive.
What those students and their families may not realize:
- Is that it is uncommon it is to learn to balance challenging concepts.
- This skill will benefit every part of their lives in the years to come. (As individuals. with their families, in the businesses and non profits they will serve and within the communities and nation they will live in.)
Now imagine the cultures you are a part of:
Are Truth and Love strategically poured into the foundation and the future?
I recently went into a store to pick up an order for someone else. When I arrived, I asked for the supervisor of that department by name. She was gone for the day, so a teenager tried to assist me and I proceeded to ask for the order by name and then by description.
The teen was was unaware of the order and asked her two coworkers for help. (Both of them were in their late 50’s.)
Her coworkers just shrugged, said they didn’t know anything and walked away.
So the teenager looked everywhere she could think of, and then asked one of her coworkers for help again.
The elder woman snapped at her and walked away again.
It takes courage to learn from people who think differently. (more…)
Ever since I read the book Good to Great this quote by former Pitney Bowes Executive Fred Purdue has resonated with me…
“My job is to turn over rocks and look at the squiggly things, even if what you see can scare the h_ll out of you.”
My definition of a squiggly thing is this: Anything that is breaking down people, relationships, organizations, processes, systems and/or results.
This is the second post in a three part series about customer service. The first post asked the question, “Can great customer service be taught to anyone?”
This post examines the need for people at every level of an organization to share a vision and view each other as their customer:
- Have you ever needed something from a co-worker in order to do your job but encountered red-tape or bad attitudes?
- Have you ever gone in search of answers about data that was required for a critical report only to be passed from person to person and from department to department, finding that no one would provide a straight answer let alone take ownership?
- Have you ever sat through a meeting where it was more important to point fingers and place blame than it was to look for solutions?
- Has your organization ever laid anyone off because it wasn’t generating enough revenue, and you know that you know, that you know; that the biggest challenges they are facing weren’t created “out there” it was created by the silos, politics and turf wars within the organization?