In April of this year I shared some thoughts on Google+ about creating and sustaining organizational change. Greg Troxell engaged with those thoughts and we had a brief dialog. As I am preparing for an upcoming organizational development project, several recent articles and conversations reminded me of our exchange. With Greg’s permission I am sharing that conversation and inviting you to join in!
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My original comment:
Ken Blanchard says there are 3 steps to creating change – Impacting knowledge, then attitude, then behavior. My understanding of his concept is this:
- When others hear you share a powerful vision, you begin to impact their knowledge.
- When they see you modeling the behavior you just described, you begin to impact their attitude.
- When they choose to participate in the vision, you have impacted their behavior.