Tag Archives: Change

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Finding Hope & Peace after the Shock & Awe of Painful Experiences

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Last week was the anniversary of the bombing of Pearl Harbor.

I wasn’t alive yet on that day, but immediately my mind thinks of events that have filled my lifetime that bring shock and awe, experiences that are burnt into our consciousness so deeply that it only takes one of our senses to catch a glimpse or a wiff, or a sound and we are instantly transported back in time.

Days like September 11, 2001.

  • Days that are impossible to understand and process.
  • Days that remind us who we are and what we stand for.
  • Days where strangers become friends and family.
  • Days where we grieve and work together.

Days that interrupt the life we have always known and distinctly mark it as the past, leaving us no choice but to create an alternate reality.

Days that we are all reminded that we were created to be a part of a community.

When I think of the days where shock and awe bring us together, I also think of days where painful events alienate individuals from the community we need:

Days we live through these words and the emotions and realities that go with them:

  • Bankrupt
  • Infertile
  • Betrayed
  • Orphaned
  • Mental Illness
  • Cancer
  • Terminated
  • Deceased

And then I think of the people that have pushed through the loss, the confusion, and the pain.  …People that grew wiser, and softer and stronger and turned the shock and awe into a defining moment.

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What has CHANGE taught you this year?

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In late November 2012 we had just said yes to our first expat adventure.  We were facing massive unknowns, planning for the transition that this change would bring and choosing our attitudes.

One year later as I reflected on that season in our lives, the thoughts and feelings came back in a flood of emotions.

In order to fully share that experience I have to take you back in time…

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Head, Gut or Fear: Which one do you listen to?

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Shortly after one of our many moves, I was asked to serve on a local board.  One of the board members that I got to spend a lot of time with was a smart, energetic woman that ran a local literacy coalition.

Each one of us brought different knowledge, experiences and strengths to our conversations but we shared a vision and a passion.

After one of our long meetings of turning over rocks, looking at squiggly things underneath them, and brainstorming solutions, she made the comment that when we spent time together it felt more like playing than work.  (I felt the same way.)

Isn’t it awesome when you can pour energy into something, think deeply, challenge yourself or learn something new that several hours later instead of feeling tired you feel energized, focused and hopeful?

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7 Reasons to “FEAR NOT!”

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Today I shared a new post titled 5 Truths To Help You Do “It” Even If You Are Afraid on The Lead Change Group Blog.  While many of you are familiar with our expat story I have never shared the level of fear I felt when we were asked to make this move.

7 Reasons to Fear Not!

I wrote the story several weeks ago deeply believing that we all battle fear.  And knowing that as long as we are webbed in place we can’t contribute our greatest gifts to each other, to our workplaces, to our communities, or to our world.

Since writing it I have run into more hurdles getting this article published than any other post I’ve ever written.  Which makes me even more convinced that needs to be shared.

If you or someone you know is in the midst of a battle with fear I encourage you to read that article and to savor the quotes below. (Some of the quotes in this post are linked to previous articles about fear.)

1.  Fear defeats more people than any other one thing in the world. Ralph Waldo Emerson

2.  The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown. H. P. Lovecraft

3.  Facing your fears robs them of their power. Mark Burnet

4.  Fear is the main source of superstition, and one of the main sources of cruelty. To conquer fear is the beginning of wisdom.  Bertrand Russell

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The Enemy Within: Internal Customer Service Impacts Growth

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A shared vision impacts teamwork, service and growth

This is the second post in a three part series about customer service.  The first post asked the question, “Can great customer service be taught to anyone?”

This post examines the need for people at every level of an organization to share a vision and view each other as their customer:

  • Have you ever needed something from a co-worker in order to do your job but encountered red-tape or bad attitudes?
  • Have you ever gone in search of answers about data that was required for a critical report only to be passed from person to person and from department to department, finding that no one would provide a straight answer let alone take ownership?
  • Have you ever sat through a meeting where it was more important to point fingers and place blame than it was to look for solutions?
  • Has your organization ever laid anyone off because it wasn’t generating enough revenue, and you know that you know, that you know; that the biggest challenges they are facing weren’t created “out there”  it was created by the silos, politics and turf wars within the organization?