An owner of a couple of small businesses is frustrated with dwindling profits.
He blames his staff, treats them badly, moves them to different locations, stalls their vacations and refuses to listen to their feedback.
The truth is:
- He has been an absentee owner that has happily collected profits from the businesses while choosing not to be involved in day-to-day operations.
- He hasn’t trained his employees or empowered them to make decisions.
- He has not been engaged with his customers and doesn’t know what they value.
- He hasn’t been proactive about growing his businesses or even keeping up with his competitors.
- His prices are higher than the competition and his facilities are cramped, cluttered, outdated, and equipped with poor quality equipment and tools.
Bridge Builders listen to the perspectives of others, instead of fearing their knowledge, experiences and convictions.
With vision, respect and wisdom they connect:
- Front lines and executives
- Teams across silos
- Customers and the organizations that serve them
Real leaders know that they can’t fight every battle.
But their values are crystal clear long before they are faced with critical decisions. So when a situation demands it they don’t hide, cower or flock…
This post honors the stands of a REAL LEADER that spent several years working overseas.
- Offered solutions: By reminding peers and executives that they could SIGNIFICANTLY decrease expenses, and increase efficiency, effectiveness, customer retention and revenue by holding people accountable to policies that were already in place.
- Spoke the hard truth: By pointing to the root cause of issues instead of agreeing with popular thinking that only treated symptoms.
- Maximized the resources he had: By playing to his strengths and the strengths of his team and leveraging old assets he kept expensive and critical operations running for nearly an entire year without a budget.
Last fall we took an African Safari. Prior to leaving, several friends, raved about their safari experiences, claiming that it was their most epic vacation, and numero uno on a list of several destinations.
When I asked why… One friend said it was because of the animals.
Interesting. I LOVE animals, but I’ve been to the zoo and and wildlife parks. How could simply being in Africa create an epic vacation?