Band-Aids and EASY Buttons -Or- SOLUTIONS?

An owner of a couple of small businesses is frustrated with dwindling profits.

He blames his staff, treats them badly, moves them to different locations, stalls their vacations and refuses to listen to their feedback.

The truth is:

  • He has been an absentee owner that has happily collected profits from the businesses while choosing not to be involved in day-to-day operations.
  • He hasn’t trained his employees or empowered them to make decisions.
  • He has not been engaged with his customers and doesn’t know what they value.
  • He hasn’t been proactive about growing his businesses or even keeping up with his competitors.
  • His prices are higher than the competition and his facilities are cramped, cluttered, outdated, and equipped with poor quality equipment and tools.

Unrealized Potential and Conflict? 10 Benefits of Bridge Builders

At Home, At Work, and In Our World

Bridge Builders listen to the perspectives of others, instead of fearing their knowledge, experiences and convictions.

With vision, respect and wisdom they connect:

  • Front lines and executives
  • Teams across silos
  • Customers and the organizations that serve them
  • Individuals
  • Communities
  • Nations

In a divided world: We have more than two choices

The third option requires our brains AND our hearts

Have you ever had a small child run to you in fear?  (Of the boogeyman under the bed, the barking dog, or the crack of thunder?)

How do you respond?

Do you ignore them?  Do you dismiss them?  Do you call them boogey-phobic, dog-phobic, or noise-phobic?  Do you make fun of them?  Or do you shine a light under the bed and explain why they are safe?  Take them to meet the neighbor’s dog and see that he is friendly?  Or explain how thunder works?

Have you been a titled leader in a business and heard employees expressing concerns about fairness or potential layoffs?

How have you responded?

Do you get defensive and angry that they dare to question you?  Do you blow off their concerns?  Do you talk down to them?  Or do you hear them and respond with understanding, compassion and honesty?

communication, discussion, dialogueHave you watched divisive current events and taken a side?  And then heard from a family member, friend, coworker or neighbor that has taken the other side?

How have you been responding?

Are you ignoring them?  Unfriending them?  Labeling them?  Shouting at them?  Making fun of them?  Or are you seeking first to understand what is driving them?

Great parents, leaders and friends – listen to questions and fears without anger or labels, or a dismissive attitude.  They seek to understand, and then shine a light under the bed and address real and imagined concerns.  They are honest about real challenges and about their commitment to their people.  

The Inspiring STANDS of A Real Leader

For the business, his team and his family

Real leaders know that they can’t fight every battle.

But their values are crystal clear long before they are faced with critical decisions. So when a situation demands it they don’t hide, cower or flock…

This post honors the stands of a REAL LEADER that spent several years working overseas.

When the business struggled, this leader:

  • Offered solutions: By reminding peers and executives that they could SIGNIFICANTLY decrease expenses, and increase efficiency, effectiveness, customer retention and revenue by holding people accountable to policies that were already in place.
  • Spoke the hard truth: By pointing to the root cause of issues instead of agreeing with popular thinking that only treated symptoms.
  • Maximized the resources he had: By playing to his strengths and the strengths of his team and leveraging old assets he kept expensive and critical operations running for nearly an entire year without a budget.

When five rounds of layoffs came, this leader practiced:

Replace The Dreaded Debate with the Adventure of a “Conversation Safari”

Last fall we took an African Safari. Prior to leaving, several friends, raved about their safari experiences, claiming that it was their most epic vacation, and numero uno on a list of several destinations.

When I asked why… One friend said it was because of the animals.

Interesting. I LOVE animals, but I’ve been to the zoo and and wildlife parks. How could simply being in Africa create an epic vacation?