An owner of a couple of small businesses is frustrated with dwindling profits.
He blames his staff, treats them badly, moves them to different locations, stalls their vacations and refuses to listen to their feedback.
The truth is:
- He has been an absentee owner that has happily collected profits from the businesses while choosing not to be involved in day-to-day operations.
- He hasn’t trained his employees or empowered them to make decisions.
- He has not been engaged with his customers and doesn’t know what they value.
- He hasn’t been proactive about growing his businesses or even keeping up with his competitors.
- His prices are higher than the competition and his facilities are cramped, cluttered, outdated, and equipped with poor quality equipment and tools.